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Frequently Asked Questions
Everything you need to know about sizing, care, shipping and returns.
Check the size chart on each product page and compare it with your bust, waist and hip measurements. Charts vary by style. If you're between sizes, email mail@kittyshape.com and we'll help you choose.
Fabric content differs by style. Each product page lists the fiber content by percentage, care instructions and country of origin.
Follow the care instructions on each product page. Most shapewear lasts longer when you hand wash cold with mild detergent and lay it flat to dry. Do not bleach, iron or tumble dry.
Request a return within 14 days of delivery and choose a refund to your original payment method, an exchange or store credit. Items must be unworn with tags and hygiene liners intact. You pay return postage for size or change-of-mind returns; we cover it if an item is defective, damaged or wrong. See Shipping & Returns for details.
Most orders ship from our U.S. warehouse: 1–3 business days to process plus 3–7 business days in transit, about 4–10 business days in total. Shipping cost is calculated at checkout from your address and order weight.
Yes, within 15 minutes of ordering for a full refund. Email mail@kittyshape.com. After that we'll try to stop it; if it has shipped, you can use our return process.
