Shipping & Returns

Shipping & Returns

At KittyShape, we're committed to a seamless experience from checkout to delivery. Please review our policies below.

đźšš Shipping Policy

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or public holidays begin processing the next business day.

Estimated Delivery Times

  • Standard Shipping — Free: 10–20 business days
  • Expedited Shipping: 7–12 business days (fee calculated at checkout)

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, or peak seasons. KittyShape is not liable for carrier-caused delays.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update in the carrier's system.

Customs & Import Duties

KittyShape ships internationally via our fulfillment partner. Orders may be subject to customs fees, import duties, or taxes imposed by your country's customs authority. These charges are the buyer's sole responsibility and are not included in the product price or shipping cost. We are not responsible for delays caused by customs clearance.

Lost or Missing Orders

If your order has not arrived within 25 business days of the estimated delivery date, please contact us at mail.kittyshape@gmail.com with your order number. We will investigate and resolve the issue promptly.

🎯 Perfect Fit Guarantee

We stand behind every KittyShape product. If your item arrives defective, damaged, or incorrect, we will make it right with a free replacement or full refund — no questions asked.

🔄 Returns & Exchanges

Return Eligibility

  • Return requests must be submitted within 15 days of confirmed delivery
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items that are worn, washed, customer-damaged, or missing tags are not eligible
  • Sale items and gift cards are final sale and non-returnable

Defective, Damaged, or Wrong Items

Contact us within 15 days of delivery at mail.kittyshape@gmail.com with:

  • Your order number
  • Clear photo or video evidence of the issue

We will arrange a free replacement or full refund to your original payment method within 5–7 business days of approval.

Change of Mind / Sizing Returns

We offer store credit or size exchanges for non-defective returns. Return shipping costs are the customer's responsibility. We strongly recommend using our Size Guide and Fit Calculator before placing your order.

How to Start a Return

  1. Email mail.kittyshape@gmail.com with your order number and reason for the return
  2. Attach clear photo evidence if the item is defective or incorrect
  3. Our team will respond within 1–2 business days with return instructions
  4. Once your return is received and inspected, your refund or exchange will be processed within 5–7 business days

đź’ł Refunds

Approved refunds are credited to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. If more than 10 business days have passed after approval, please contact us.

đź”’ Discrete Packaging

All KittyShape orders are shipped in plain outer packaging with no visible branding. Your privacy is always protected.

đź“ž Contact Us

Have a question about your order? We’re here to help.

📧 mail.kittyshape@gmail.com
Response within 24 hours, Monday–Friday 🎀