Refund policy

RETURN & REFUND POLICY – KITTYSHAPE

Last updated: September 2026

OVERVIEW

KittyShape ("we", "us", "our") is committed to your satisfaction. Because we work with a dropshipping fulfillment partner, please read this policy carefully before purchasing. By placing an order, you agree to the terms below.

RETURN ELIGIBILITY

Return requests must be submitted within 15 days of confirmed delivery. To be eligible:

  • Item must be unworn, unwashed, and in original condition with tags attached.

  • You must provide your order number and photo/video evidence of the issue (for defective/wrong item claims).

  • Sale items and gift cards are final sale — no returns or exchanges.

ACCEPTED RETURN REASONS

✔ Item arrived defective or damaged
✔ Wrong item was sent
✔ Item was never delivered (subject to tracking verification)

NOT ACCEPTED

✘ Change of mind
✘ Returns for wrong size (exchanges are available — see EXCHANGES below)
✘ Items without original tags or packaging
✘ Items damaged after delivery due to customer use

HOW TO REQUEST A RETURN

Email mail.kittyshape@gmail.com within 15 days of delivery with:

  1. Your order number

  2. Clear photos or video showing the issue (for defective/wrong item claims)

We respond within 24 hours, Monday–Friday. Do not send returns without prior approval. Return address will be provided upon approval.

RETURN SHIPPING

  • Defective/wrong items: KittyShape covers return shipping (we will provide a prepaid label or reimburse reasonable shipping costs).

  • All other approved returns (e.g., sizing exchanges): Customer is responsible for return shipping costs.

  • No free return shipping is provided for non-defective returns.

REFUNDS

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Processing time may vary depending on your bank or card issuer. Shipping costs are non-refundable unless the return is due to our error.

EXCHANGES

  • For defective or wrong items: Free replacement shipped at no cost to you.

  • For sizing issues: Store credit or size exchange (customer pays return shipping). We do not offer refunds for wrong size, but we will gladly exchange for the correct size.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of placement before fulfillment. After fulfillment, our standard return policy applies.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages after delivery confirmation. If tracking shows delivered but you did not receive it, please contact the carrier. We will assist where possible but cannot issue refunds for confirmed deliveries.

ADDRESS ACCURACY

Customers are responsible for providing a correct shipping address. If an order is returned to sender due to an incorrect address, we will not reship or refund unless the customer pays for re-shipping.

IMPORT DUTIES & TAXES

Our products ship internationally. Any customs fees, import duties, or local taxes are the buyer's sole responsibility and are not included in the product price. We do not reimburse these fees.

NON-RETURNABLE ITEMS

  • Sale/clearance items

  • Gift cards

  • Items that are worn, washed, or damaged by the customer

  • Intimate apparel (for hygiene reasons) unless defective

GOVERNING LAW

This policy is governed by the laws of the United States and the state in which KittyShape is registered. Any disputes will be resolved in the appropriate courts of that state.

CONTACT

📧 mail.kittyshape@gmail.com
Response within 24 hours, Monday–Friday 🎀