Shipping policy

SHIPPING POLICY
Last updated: September 2026

PROCESSING TIME
Orders are processed within 2–5 business days (Monday–Friday, excluding US federal holidays). Weekend/holiday orders begin processing the next business day.

SHIPPING OPTIONS & DELIVERY TIMES
• Standard Shipping (Free): 10–20 business days
• Expedited Shipping: 7–12 business days (fee at checkout)

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, weather events, or peak seasons. KittyShape is not liable for carrier-caused delays.

ORDER TRACKING
A tracking number will be emailed once your order ships. Please allow 3–5 business days for the tracking to activate in the carrier system.

CUSTOMS & IMPORT DUTIES
KittyShape ships via an international fulfillment partner. Orders may be subject to customs fees, import duties, or local taxes imposed by your country. These charges are the buyer's sole responsibility. We are not responsible for customs-related delays.

LOST OR MISSING ORDERS
If your order has not arrived within 25 business days of the estimated delivery date, contact us at mail.kittyshape@gmail.com with your order number. We will investigate and resolve it promptly.

CONTACT
📧 mail.kittyshape@gmail.com
Response within 24 hours, Monday–Friday 🎀